FAQ

  • Which Maker Tool Should I Use?

    Make sure to use the correct tool by clicking on the link in the prompt box when adding the corresponding product to your cart. Using the same tool for different products may result in incorrect order details.

  • Can I Get Help Making Maps or Marathon Products Without Using the Tool?

    Yes, we offer manual assistance for a fee of $10 per item (not per product). This service includes a proof of the design. Contact us to request a custom invoice for this help.

  • Is There a Tutorial on How to Create a Marathon Route?

    Yes, you can watch our tutorial video on YouTube for step-by-step instructions..

  • Can I Request a Different Map Style or Text Arrangement?

    Yes, any custom requests are subject to the $10 per item fee for design assistance.

  • Can I Use the Same Design Code to Order the Same Glass?

    The standard map maker tool generates a link to review your submission, which you can check to see if it still works. However, we always recommend generating a new code for each order, as we continuously improve the tool.